1.In which department/directorate and service are your advisers on FOI/EIR located?
Digital Transformation and Business Support (DTBS)
2. Which director has overall responsibility for the Council’s FOI/EIR service?
3. If different, in which department/directorate and service are your administrators for FOI/EIR located (e.g. customer services)?
It is the same
4. What IT system do you use for recording and reporting on FOIs/EIRs?
ICASEWORK
5. Do you publish responses to FOI/EIR on your website?
Yes
6. What other governance or information management subjects do your FOI/EIR advisers advise upon (e.g. subject access requests, GDPR, police disclosure)
Officers process Subject Access Requests and Police disclosures submitted for Devon County Council information.
7. Which team or officers handle Information Commissioner cases on FOI/EIR?
The Strategic Information Governance Manager and Data Protection Officer, located in ICT Commissioning, part of DTBS.
8. If your FOI/EIR advisers offer advice to other bodies (e.g. parish councils, schools), please state which kinds of bodies are advised:
None
Complaints
9. In which department/directorate and service does your Complaints Service sit?
DTBS
10. Which director has overall responsibility for the Council’s Complaints Service?
11. If different, in which department/directorate and service are your administrators on Complaints located?
It is the same
12. What IT system do you use for recording and reporting on complaints?
ICASEWORK
13. Which team or officers handle Ombudsman cases?
The Customer Relations team, who process complaints, also handle Local Government and Social Care Ombudsmen cases.
14. If your Complaints Officers offer advice to other bodies (e.g. parish councils, other authorities), please state which kinds of bodies are advised.
None
Reporting
15. To which bodies within the council is FOI/EIR performance reported (e.g. directorate leadership teams, senior leadership team, scrutiny committee)?
Directorate leadership team
16. To which bodies within the Council is Complaints performance reported (e.g. directorate leadership teams, senior leadership team, scrutiny committee).
Directorate leadership teams, Leadership Group, Cabinet, and Standards committee.