1. How does your IG team typically store and manage its records? For example, please indicate if you use: a. A case management system (please provide the name of the system) b. Microsoft SharePoint c. A combination of SharePoint and … Continue reading
Information Governance
Data protection, freedom of information, information security and information sharing
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Freedom of Information request retention
Please confirm how long you hold FOI requests for e.g. do you go back as far as 2017? If not, please can you specify what year you go back to? Information regarding retention periods is available in the Retention Schedule, … Continue reading
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Checks and Due Diligence on ePEP Online System
Please provide information relating to Devon County Council’s use of the ePEP Online System provided by eGov Solutions Ltd (Company No. 11651414) and/or EGov Digital Ltd. 1. Confirmation of whether Devon County Council currently uses (or has used since 2018) … Continue reading
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Data Protection, Subject Access Requests (SARs) and Complaints
Data Protection Officer (DPO) Services 1. Do you currently have a DPO in place? Yes. 2. If the answer to question one is yes, is your DPO? a. Internal? b. External/outsourced? c. Currently looking to appoint or outsource? Internal. … Continue reading
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Cloud Service Utilisation and Challenges
Section 1. Cloud Service Utilisation 1. Please indicate whether your council currently utilizes cloud services for any of the following purposes. Purpose Yes/No If yes, are these public/private/edge. Please provide details Data Storage Yes Azure Microsoft Office 365 Data Processing … Continue reading
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Data Breach Incidents
1. The number of data breach* incidents the council has had between 2021/22, 2022/23 and 2023- date (March 2024) 2021/2022 = 8 2022/2023 = 38 2023 – 31/03/2024 = 45 Total = 91 2. Of these, how many were cyber-incidents**? … Continue reading
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Data Breach – Capita One
1. Please confirm how the risk of data breach on the Capita One system is being managed. Following receipt of communications from Capita One, Devon County Council took immediate steps to protect the confidentiality, integrity, and availability of our infrastructure. … Continue reading
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Freedom of Information Requests, Subject Access Requests and Complaints Management Performance
Number of Freedom of Information requests received in the 22/23 Financial Year? 1419 Number of Subject Access Requests in the 22/23 Financial Year? 446 Number of Complaints received in the 22/23 Financial year? 1603 What system is used to handle … Continue reading
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Record Keeping Social Services
I would like to know what the policies and procedures for record keeping were pre-1991. Devon County Council does not hold this information.
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Council Use of WhatsApp
1. Do you have a Policy/procedure that covers the use of WhatsApp within the Council? This can be either as a standalone policy/procedure or as part of a larger policy/procedure. If yes, please could you provide the most recent copy. … Continue reading