ICT

Commissioning and managing the councils digital and technical infrastructure

  • Core Sector Digital Training

    I would be most grateful if you would provide me details in respect to the following contract CP2387-23 Core Sector Digital Training. 1. What are the contractual performance Key Performance Indiciator’s (KPI’s) for this contract? These can be found at … Continue reading →

  • Cloud Storage

    I would like to submit a Freedom of Information request on the following:  Has your cloud computing usage increased, decreased or stayed the same in the last five years? Increased Is environmental sustainability more important to your organisation than it … Continue reading →

  • Data Storage and IT Infrastructure

    Please provide the following details: 1. What data storage vendors do you currently use for your primary storage? Our current storage vendor is DellEMC. 2. How large in Terabytes (TB) is your primary storage? (>50TB, 50-200TB, 200-500TB, 500-1PB, 1PB)? Primary … Continue reading →

  • Live Chat/Web Chat

    1) Do you use a tool for live chat/ web chat? Yes on a limited number of sites 2) If so, which supplier do you use for this tool? tawk.to 3) How much do you spend annually on a live … Continue reading →

  • Website, Online Services and Calls

    1. How many citizens used Devon County Council’s (DCC) website, app or online services that are designed for citizen use in the year between 1st January 2023 – 31st December 2023? 3.1 million visits were recorded on the main Devon … Continue reading →

  • Cyber Attacks

    1. How many times has your organisation experienced an attempted cyber-attack in the last two financial years?  2. Have you ever reported any cyber-related incidents to the NCSC and if so, how many in the last two financial years? 3. … Continue reading →

  • Data Breach – Capita One

    1. Please confirm how the risk of data breach on the Capita One system is being managed. Following receipt of communications from Capita One, Devon County Council took immediate steps to protect the confidentiality, integrity, and availability of our infrastructure. … Continue reading →

  • IT Service Desk Staff

    1. As a percentage of your entire IT staff, how many are Service Desk and Service Management Staff? 50.25% 2. How many end users are supported by each Service Desk and Service Management Full Time Equivalent (FTE) (or what is … Continue reading →

  • IT Helpdesk Procurement

    1. What IT helpdesk tool is in use? Ivanti Service Manager 2. What is it used for? Incident management, service request fulfilment, change enablement 3. What is the annual budget available for helpdesk tools? £88,000 4. What are the redeeming … Continue reading →