ICT

Commissioning and managing the councils digital and technical infrastructure

  • Live Chat/Web Chat

    1) Do you use a tool for live chat/ web chat? Yes on a limited number of sites 2) If so, which supplier do you use for this tool? tawk.to 3) How much do you spend annually on a live … Continue reading →

  • Website, Online Services and Calls

    1. How many citizens used Devon County Council’s (DCC) website, app or online services that are designed for citizen use in the year between 1st January 2023 – 31st December 2023? 3.1 million visits were recorded on the main Devon … Continue reading →

  • Cyber Attacks

    1. How many times has your organisation experienced an attempted cyber-attack in the last two financial years?  2. Have you ever reported any cyber-related incidents to the NCSC and if so, how many in the last two financial years? 3. … Continue reading →

  • Data Breach – Capita One

    1. Please confirm how the risk of data breach on the Capita One system is being managed. Following receipt of communications from Capita One, Devon County Council took immediate steps to protect the confidentiality, integrity, and availability of our infrastructure. … Continue reading →

  • IT Service Desk Staff

    1. As a percentage of your entire IT staff, how many are Service Desk and Service Management Staff? 50.25% 2. How many end users are supported by each Service Desk and Service Management Full Time Equivalent (FTE) (or what is … Continue reading →

  • IT Helpdesk Procurement

    1. What IT helpdesk tool is in use? Ivanti Service Manager 2. What is it used for? Incident management, service request fulfilment, change enablement 3. What is the annual budget available for helpdesk tools? £88,000 4. What are the redeeming … Continue reading →

  • Microsoft Software Assets Audit

    Has Microsoft (or a third party on its behalf) carried out an audit of your Microsoft software assets in the last 8 years? Yes If so, what date did any such audits start and finish? Start date 30 January 2018, … Continue reading →

  • Enterprise Resource Planning (ERP) systems

    We would like to request the following information about the IT systems employed by local governments in the UK, with a focus on Enterprise Resource Planning (ERP) and, if applicable, Customer Relationship Management (CRM) systems. What provider(s) you are using … Continue reading →