ICT

Commissioning and managing the councils digital and technical infrastructure

  • Finance Sytems

    1. Does the council outsource their transactional services to another authority or shared service? No 2. Which Finance system is used by the authority (Oracle, Agresso, Sage, E-Financial, SAP etc.) Finest – supported by Software AG 3. Has this finance … Continue reading →

  • IT Service Management

    What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?   Hornbill SupportWorks   When does the contract with your current service desk provider end?   June 2018   How much does … Continue reading →

  • Youth Offending IT system

    Who supplies your Youth Offending/Youth Justice system? CACI (Childview) What is the annual cost of support and maintenance for this solution? £13,370 inc VAT When does your contract expire with this supplier? October 2020

  • Mobile Device Usage

    1) Please confirm the number of mobile phones or smartphones that are in use by the organisation.  The current number of mobile phones and smartphones in use by the organisation is circa 3,300. 2) The Name of the Organisation who … Continue reading →

  • Digital Solutions

    (1) Is your organisation developing/creating Tech solutions (e.g. Demonstrator projects/Accelerator projects)? To support future service delivery. What is the value of this work? What solutions are you working on? When will these be complete? Will these solutions be scalable to … Continue reading →

  • IT help desk

    Do you have an ICT Helpdesk/Service desk? Yes Is this dedicated or does it sit with the IT support team? The IT service team and ICT support team are both provided by Scomis.

  • Cyber attacks annually since 2013

    For each year since 2013 1.Please provide details of how many cyber-attacks to computer systems, networks or devices have taken place. Data about this activity is only held for a short time for diagnostic purposes, we do not hold information … Continue reading →

  • Printing volumes, costs and usage

    a) total volume of Print produced in 2016 on the office printers, photocopiers, multi-functional devices, fax and scan devices 18,872,626 b) the percentage of this volume that is colour Approximately 9% c) the number of active users generating this annual … Continue reading →