ICT

Commissioning and managing the councils digital and technical infrastructure

  • Mobile Device Usage

    I want to make a Freedom of Information request, could you please send me the following information with regards to the organisation’s Mobile Phones contract. You may have received the same request in the past and this information sent has … Continue reading →

  • Contact channel volumes and service types

    1.Breakdown of volumes of contact (15/16 and 16/17) for the following channels: • Face to face • Telephone • Web The table below includes volumes of contacts for telephone enquiries at our Customer Service Centre.  Year  Call Volumes (thousands)  2015 … Continue reading →

  • OLM Eclipse System

    How many open source components are present in the OLM Eclipse system? I won’t ask you to name them as this might be considered commercially sensitive by OLM, though I would expect the Council to know what these are. We … Continue reading →

  • Scanners

    The movement away from paper to digital processes has been on-going for some time now. One part of a comprehensive digitisation strategy is the use of scanners to create digital versions of paper documents. Below is my freedom of information … Continue reading →

  • Windows 7

    Q1) How many of your PCs run on the following? (Please type numbers) • Windows 10 = approximately 4300 • Windows 7 = approximately 450 • Windows XP = 0 • Other (Please state) = not applicable Q2) Are you … Continue reading →

  • ICT and procurement

    1 Do you have a procurement policy which supports the use of the GCloud IT procurement framework? Our Technical Design Authority publishes a set of principles which must be used whenever purchasing a new ICT service or system. One of … Continue reading →

  • Eclipse software

    Q1: Please list the software components which make up the Eclipse product. I understand from the OLM website that many of these are open source components Q2: Please provide the dates on which each of these components was last updated, … Continue reading →

  • Communication Channels

    1. Are you using any software to manage your incoming communication channels (phone, email, live chat etc) from constituents (e.g. Zendesk, Desk.com, Intercom, RightNow, Service Cloud, Freshdesk etc.)? Yes 2. If so, what is the software called? Netcall 3. When … Continue reading →

  • Finance Sytems

    1. Does the council outsource their transactional services to another authority or shared service? No 2. Which Finance system is used by the authority (Oracle, Agresso, Sage, E-Financial, SAP etc.) Finest – supported by Software AG 3. Has this finance … Continue reading →

  • IT Service Management

    What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?   Hornbill SupportWorks   When does the contract with your current service desk provider end?   June 2018   How much does … Continue reading →