ICT

Commissioning and managing the councils digital and technical infrastructure

  • Website Hosting Contracts

    “I wish to submit a request to the organisation around their hosting contract(s) with 3rd party providers. The type of contract I wish to see is below: Dedicated hosting- Managed environment Co-Location- hosting allows a business to still own their … Continue reading →

  • Scanning paper documents

    1: Does the council have a dedicated on-site scanning team for paper records? No a: If so, how many FTE are within the team? b: What volumes are the team scanning on a daily/weekly/monthly/annual basis? c: Are the team scanning … Continue reading →

  • Data Protection and Cyber Security

    “Can you please supply me with a print out/copy of the front page and internal pages of your internal Data Protection and Cyber Security Hub.” Devon County Council’s information relating to Data Protection and GDPR can be accessed via the … Continue reading →

  • Council relationship with SCOMIS

    1. What services are provided by Scomis? Scomis provides Corporate ICT Services to DCC and supports Schools nationwide.  Further information is available on their website at: https://www.scomis.org/ 2. What is the nature of contract with Scomis? Scomis is an internal service … Continue reading →

  • IT service management contract

    Could you kindly provide me with the below information about your organisation: 1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)? Support Works from Hornbill 2. Who is your current … Continue reading →

  • Capita SIMS licence

    1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority? Yes (2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your … Continue reading →

  • Customer Service Centre Contract and Responsibilities

    1. Is your customer service contact centre provided in-house or is it outsourced?   In-house. 2. What services are managed through the customer service contact centre (i.e. blue badge applications, school admissions, registration services, highways enquiries etc.)? Blue Badge Hotline … Continue reading →

  • Broadband – council buildings

    How many council buildings have access to superfast broadband? Please specify an amount? By reference to Ofcom’s definition of 30Mbps+ download the answer is zero. However, we can confirm that Devon County Council use leased lines for speeds over 30Mbps. … Continue reading →

  • Eclipse implementation costs

    Please provide details of all implementation costs associated with the move to Eclipse, broken down into: – Payments to OLM for implementation services (including data migration, training etc) £156,000 – Payments to third parties in respect of implementation services £17,000 … Continue reading →