Head of Procurement name Justin Bennetts Head of Procurement email justin.bennetts@devon.gov.uk Head of Procurement address Devon County Council County Hall Topsham Road Exeter EX2 4QD Head of IT name Gary Dempster Head of IT email gary.dempster@devon.gov.uk Head of IT address … Continue reading
ICT
Commissioning and managing the councils digital and technical infrastructure
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Cyber Attacks and CHECK Testing
“I am writing with a request about cyber security under the Freedom of Information Act 2000. 1. Could you please tell me whether you have had a CHECK test in i) 2016/17, ii) 2017/18 and iii) 2018/19? CHECK-approved tests have … Continue reading
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Contact centre management and performance
Does the Council operate a contact centre – Yes Is the contact centre delivered in house or by a third party – In house If delivered by a third party, who provides this service – Please see the response to … Continue reading
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ICT Roadmap, Service Catalogue and Data Protection Surveys
“Can you please send me a copy of the following documents : 1. ICT Roadmap The ICT Roadmap is publicly available on our website and can be accessed via the link provided. 2. ICT Service Catalogue We are unable to … Continue reading
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Information and Network Security
1. Please confirm who is responsible for information and/or network security? Devon County Council’s Data Protection officer is responsible for information security. (https://inside.devon.gov.uk/task/gdpr/contact-the-data-protection-officer/ ) Scomis is the in house ICT department who is responsible for operational network security. Further information … Continue reading
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Cyber Attacks
“I am writing under the Freedom of Information Act 2000 to request information about cyber-attacks, cyber security incidents and ransomware attacks affecting your authority. I am asking the information for each of the years 2014-15, 2015-16, 2016-17, 2017-18, 2018-19 and … Continue reading
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Software contracts
The information I’m requesting is regarding the software contracts that the organisation uses, for the following fields. Software contracts that the organisation uses, for the following : Enterprise Resource Planning Software Solution (ERP) We do not use this so we … Continue reading
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National Client Caseload Information System – careers advice
Which software provider does your LA use to manage National Client Caseload Information System (NCCIS) returns to Department for Education (DfE)? Devon County Council (DCC) does not directly procure this system, it forms part of a joint contracted approach from … Continue reading
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Intelligent Automation (IA) and Robotic Process Automation (RPA)
1. Does your organization presently use and/or endorse Inteligent Automation (IA) and Robotic Process Automation (RPA) to automate manual, rule-based processes? Yes We have a licence for an RPA system but do not have an automation process in a production … Continue reading
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Telephone System Software
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support: 1. Contract Type: Maintenance, Managed, Shared (If so please … Continue reading