1. Do you currently insource or outsource customer service provision?
Devon County Councils customer service provision is in house.
2. If insource, if you have plans to outsource?
No
3. If you outsource, the actual spend on this contract from the start of the contract to the current date * Start date & duration of contract, and who it was last awarded to?
Not applicable
4. Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
Not applicable
5. Is there an extension clause in the contract(s) and, if so, the duration of the extension?
Not applicable
6. Has a decision been made yet on whether the contract(s) are being either extended or renewed?
Not applicable
7. Who is the senior officer (outside of procurement) responsible for this contract?
Not applicable