1 How many Council Tax dwellings total is your Council(s) responsible for? E.g. The total number of homes which fall under your council area?
Devon County Council is not responsible for Council Tax or Electoral registers, which includes associated matters; therefore, does not hold this information. This is the responsibility of District and Unitary councils in Devon; please contact them directly using the information on the links provided.
2 What is the total amount you spend on postage a year?
E.g. This includes Post and Hybrid Mail.
In the financial year 21/22 – £481,837 was spent.
3 Which postal supplier do you use for sending physical post
Royal Mail.
4 Do you use franking machines or PPI envelopes in your post room?
PPI envelopes Yes
Franking machines Yes
5 If you use franking machines, who is the manufacturer of your franking machines?
Pitney Bowes Yes
Quadient Yes
Other (please specify) F P Mailing
Various quantities of each supplier listed are used across Devon County Council due to devolved purchasing ability/choice.
6 Do you currently use Hybrid mail to send letters?
No.
If yes:
What percentage of your total postal volumes (question 1) are sent via hybrid mail ?
Not applicable.
What is the name of your hybrid mail supplier
Not applicable.
What framework did you use to procure hybrid mail?
Not applicable.
When was the contract signed?
Not applicable.
What is the duration (Term) of the contract?
Not applicable.
7 Do you currently use a Web Portal or App for some or all of your resident communications?
No.
If Yes, Who is the supplier of your web portal or App technology?
Not applicable.
When did you first implement your web portal or App technology (Year/Month)?
Not applicable.
How many residents have registered to use your web portal or App?
Not applicable.
How many letters a year are currently being sent via your web portal or App?
Not applicable.
8 Do you currently use Email to communicate with your residents? This includes sending bills, invoices, tax updates.
If yes, Who supplies your email service?
Services across Devon County Council use a range of providers, including Microsoft, GovDelivery, SendGrid, NewsZapp, GovNotify. Some third party systems may generate emails via their own email service.
How many emails do you send to residents a year?
DCC does not hold this information.
What is the cost of each email communication?
DCC does not hold this information.
9 Do you currently use SMS to communicate with your residents? E.g, this includes sending bills, invoices, tax updates.
No.
If yes, who supplies your SMS service?
Not applicable.
How many SMS do you send to residents a year?
Not applicable.
What is the cost of each SMS communication?
Not applicable.
10 Who has responsibility for digital transformation in your organisation?
For this information please see the DCC Leadership Group webpage.
11 Who is responsible for your post room (i.e. who is your post room manager)?
There is no individual person who is responsible for post rooms as we have numerous post rooms across Devon County Council, therefore we do not hold this information. The three main sites, which handle the bulk of postage are managed by South West Norse who can be contacted at info@norsegroup.co.uk
12 Who is the Director of IT in your organisation?
For this information please see the DCC Leadership Group webpage.
13 Who is the procurement manager responsible for print and post solutions in your organisation?
The various sites are able to ‘contract’ direct with support from the Contracts Team, to ensure best value for money. For more information please contact procure@devon.gov.uk