Parking Tickets Issued by date and location

1. I would like to request the raw data set of parking tickets issued in the name of the council within the last two year period (01 August 2016 till now) broken down by:
• Date
• time
• location
• narrative of infraction
• current status of case
• next status of case
• transaction details (i.e.: date, time and method of payments made) 
Ideally, I would like the location unit to be ‘street’ but if this is not practical then under your section 16 duty to advise and assist I would expect you to contact me to discuss how you record this geospatial data so that I may narrow my request in a way that works for both of us.

Raw data about issued parking tickets is managed and held via our contractor, Chipside. It has not been possible to obtain the raw geospatial dataset from them due to issues with the incompatibility of formats and systems. The full raw data is not required to be routinely shared by Chipside with Devon County Council for the purpose of Civil Parking Enforcement (CPE).

We understand that in any case the raw data contains personal data which would be exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 – ‘Personal Data’ and commercially sensitive information which would be exempt under Section 43(2) of the Freedom of Information Act 2000 – ‘Commercial Interests’.

We have tried to create a report for the timescale stated with the data we do hold but the size exceeds the maximum allowable limit of 50,000 lines, as it contains 147,460 lines of data. We are, therefore, unable to produce a report for the timescale stated. We may be able to run a report for a shorter timescale which would include date, contravention, location and current stage, but this would not include next stage and transaction details as this is not held. A report for a date range of 5 months (from 1st April 2018) would contain approximately 30,871 instances, well within the limit mentioned above.

2I would also like to request any information regarding how many of these parking tickets were appealed against by the driver and the percentage of these appeals, which were accepted and the parking ticket fine lifted.

The number of appeals for period 01/08/2016 to 22/08/2018 broken down to Informal Challenges, Formal Representations, Post Charge Certificate Late Representations and Appeals to the Traffic Penalty Tribunal is provided below:-
PCN’s appealed against:

Pre Notice To Owner Informal Challenges:
Accepted: 8,531
Rejected: 14,472
Total: 23,003

Notice To Owner Formal Representations:
Accepted: 2,838
Rejected: 2,147
Total: 4,985

Post Charge Certificate (Late Representations)
Accepted: 77
Rejected: 159
Total: 236

Appeals to Traffic Penalty Tribunal:
Allowed: 169
Dismissed: 166
Total: 335

As a supplementary, under section 16, I would also ask that you provide some detail about the recording processes of this parking information. E.g. What software is used? What data fields are recorded? What other data sets it links to, etc.”

The software used is Chipside’s Case Manager, this links to all relevant council systems to enable us to enforce Civil Parking Enforcement (CPE). Case Manager contains both personal data and sensitive commercial information which would be exempt under Section 40(2) of the Freedom of Information Act 2000 – ‘Personal Data’ and Section 43(2) of the Freedom of Information Act 2000 – ‘Commercial Interests’.