LADO Service complaints

1. Please state the number of complaints made about the LADO Service received by Devon County Council, human resources department or any other council department.

A. Made by any person
B. Made by any individual
C. Made by outside organisations
D. Made by trade unions
E. Made by council employees

In each of the following financial years.
i. 2017
ii. 2018
iii. 2019
iv. 2020
v. 2021
vi. 2022

In category A, we can confirm the following totals:

In each of the following financial years.
i. 2017 – 1
ii. 2018 – 1
iii. 2019 – 1
iv. 2020 – 3
v. 2021 – 0
vi. 2022 (to October) – 1

We hold no information in relation to the other categories.

2. Please state the number of complaints about the conduct of Devon County Council employees or contractors received by LADO Service, human resources department or any other council department.

A. Made by any person
B. Made by any individual
C. Made by outside organisations
D. Made by trade unions
E. Made by council employees

In each of the following financial years.
i. 2017
ii. 2018
iii. 2019
iv. 2020
v. 2021
vi. 2022

LADO do not deal with complaints and we therefore do not hold this information.  However, in relation to allegations concerning allegations concerning employees within LADO, we can confirm the following totals:

ii. 2018 – 34
iii. 2019 – 47
iv. 2020 – 29
v. 2021 – 37
vi. 2022 – 22