English National Concessionary Travel Scheme

Can you please tell me how much money you reimburse bus operators for acceptance of  English National Concessionary Travel Scheme (ENCTS) passes?

What do they get paid? 

Approximately £8.5 million for the past three years.

Also how is it worked out? 

Based on the average adult fare using the basket of fares available per route. The operator get 49% of the average adult fare across all their network plus 10p for 51% of the journeys.

Is it just a set amount per journey regardless of length? 

The payment is per journey regardless of length.

Is it a percentage of the Single fare or Return fare or average cost of fares on the route?

Based on the average adult fare – single, return, day, weekly and carnet.

If so what percentage? 


Is it the same amount for all given to all bus operators?

Yes, for commercial operators. Smaller community operators get paid full fare reimbursement.

Are the reimbursement rates for the OAP version and Disabled version the same? 


Also what is the policy for cross border routes that start in your area and finish in another council or start in another council and finish in your area and how is reimbursement dealt with for such journeys that cross a border?

Payment is based on the boarding point, not where someone gets off.

Finally can you advise the total amount of money you have given to each bus operator in ENCTS reimbursements that runs in your council area within each year for the past five years (so i require all of the periods of 01/01/2017-31/12/2017 and 01/01/2018-31/12/2018 and 01/01/2019-31/12/2019 and 01/01/2020-31/12/2020 and 01/01/2021-31/12/2021 are the five periods i need) and the list must show the total amount of reimbursement money for each year broken down in to how much has been given to each bus operator that runs in your council area? 

Devon County Council do not operate in calendar years, we operate in financial years. This information can be viewed on this Devon County Council webpage.