ICT

  • Telecare Monitoring

    Please can you provide under the Freedom of Information Act details with respect to your provision of assisted technology and monitoring services provided by the local authority: 1. Does the local authority provide telecare monitoring services in-house or are these … Continue reading →

  • Survey Tool

    The information that we require, under the Freedom of Information Act, is as follows: 1) Do you use a tool for Surveys? (a survey tool would help to create the survey, design the questions, distribute the survey, drive responses, and … Continue reading →

  • E-Signature Contract

    1. What e-signature vendor does the Council use? 2. What is the cost? 3. When is the contract renewal date? This information is not held. This is because the Council does not have an e-signature service.

  • Mobile phone provider and contract

    1. Who is your current mobile phone provider? EE 2. How many mobile connections? 3,966 3. When is the contract up for renewal? October 2024 4. The name and email address of the primary contact for this contract? Laura Downes … Continue reading →

  • Use of customer accounts

    I would like to understand how customer accounts are managed across different services and the associated authentication mechanisms. My questions are as follows. 1. Does your organisation use customer accounts for residents to access services? Requiring the customer to register … Continue reading →

  • Capita One Contract

    Please can you outline current contract details for Capita One Education and Learning. 1) Start Date 17 March 2024 2) Expiry Date 31 March 2027 3) Annual Costs The total value of the contract is £925,000 4) Any extensions available … Continue reading →

  • Firewall, Anti-Virus, and Enterprise Agreement

    Can I please request the following: Standard Firewall (Network) – Firewall service protects your corporate Network from unauthorised access and other Internet security threats. 1.      Who is the existing supplier for this contract? Specialist Computer Centre (SCC). 2.      What does … Continue reading →

  • Voice, Data & Network

    Can I please request the following infromation: a) LAN a1 Which primary LAN hardware do you use (eg Extreme, Juniper, Cisco) a2 When did you last conduct a major refresh of this infrastructure/how many devices? a3 Who is the reseller … Continue reading →

  • Investigative Software

    This post relates to use of third-party investigative software, which considers software used to collect, analyse, and report on issues/breaches of policy. 1. Which departments conduct investigations into issues/breaches of policy? Climate Change, Environment and Transport Transformation and Business Services … Continue reading →