ICT

  • Citizen Engagement platform

    1) Do you use a Citizen Engagement platform? 2) If so, what tools do you use? 3) How much do you spend annually on a Citizen Engagement tool? 4) Which month & year does your contract with your supplier end? … Continue reading →

  • Case management software systems

    1. What Case Management Software Systems are currently used by the Council for: a. Planning, Land Charges, Building control? Devon County Council does not hold this information. b. Regulatory Services (Licensing / Environmental Health / ASB / Trading Standards)? Civica … Continue reading →

  • Education Management Solution

    1) Can the Council please confirm when they will be testing the market for the Education Management Solution that is currently supported by MRI (previously CAPITA) (expiry March 2027)? The current contract expires March 2027 but with an optional 2-year … Continue reading →

  • Ransomware attacks

    1. The number of ransomware attacks made against your council/mayoralty in the years 2020, 2021, 2022, 2023, 2024 and 2025. Please break this data down by year. 2. The ‘ransom payments’ made by the council amid these attacks in each … Continue reading →

  • Cyberattacks, Cybersecurity and Related Spending

    1. Cyberattacks: Please confirm whether your council has experienced any cyberattacks during this period. If so, for each year, please provide: The number of incidents. The type of cyberattack(s) (e.g. phishing, ransomware, DDoS). The duration and severity of any service … Continue reading →

  • Enterprise Resource Planning (ERP)

    Please may you provide me with: 1. Which enterprise resource planning (ERP) platforms you use (if any) in the execution of your duties? a. [ERP platforms such as SAP, Oracle, or Microsoft Dynamics 365, are software systems that collect data … Continue reading →

  • IT Asset Disposal/Recycling contract(s)

    I am writing to request information under the Freedom of Information Act regarding the IT Asset Disposal/Recycling contract(s) held by Devon County Council. Specifically, I am seeking the following details: 1. The renewal date for the IT Asset Disposal/Recycling contract(s) … Continue reading →

  • IT Service Management Contracts

    I am writing to request information under the Freedom of Information Act 2000 regarding the council’s IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details: Current IT Service Management (ITSM) Provider(s). … Continue reading →

  • Improvement and Project Management Team

    1. Does your Local Authority have an Improvement Team or Programme/ Project  Management Office?  Yes 2. Does your Local Authority have a methodology to deliver projects? If Yes please list this below.  Devon County Council uses best practice either Agile … Continue reading →