ICT

  • Emergency Planning

    Within the council, who is the person that is responsible for emergency planning?  Emergency Planning is managed within Communities, Public Health, Environment and Prosperity and as such the Head of Service is the responsible Chief Officer.  For any queries on … Continue reading →

  • Windows 7

    Q1) How many of your PCs run on the following? (Please type numbers) • Windows 10 = approximately 4300 • Windows 7 = approximately 450 • Windows XP = 0 • Other (Please state) = not applicable Q2) Are you … Continue reading →

  • ICT and procurement

    1 Do you have a procurement policy which supports the use of the GCloud IT procurement framework? Our Technical Design Authority publishes a set of principles which must be used whenever purchasing a new ICT service or system. One of … Continue reading →

  • Eclipse software

    Q1: Please list the software components which make up the Eclipse product. I understand from the OLM website that many of these are open source components Q2: Please provide the dates on which each of these components was last updated, … Continue reading →

  • Communication Channels

    1. Are you using any software to manage your incoming communication channels (phone, email, live chat etc) from constituents (e.g. Zendesk, Desk.com, Intercom, RightNow, Service Cloud, Freshdesk etc.)? Yes 2. If so, what is the software called? Netcall 3. When … Continue reading →

  • Finance Sytems

    1. Does the council outsource their transactional services to another authority or shared service? No 2. Which Finance system is used by the authority (Oracle, Agresso, Sage, E-Financial, SAP etc.) Finest – supported by Software AG 3. Has this finance … Continue reading →

  • IT Service Management

    What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?   Hornbill SupportWorks   When does the contract with your current service desk provider end?   June 2018   How much does … Continue reading →

  • Energy Management Systems

    I wish to request information relating to the organisation’s energy management system. I wish to request this information under the freedom of information act. Please find my request below, which relates to the organisation’s contract relating to their energy management … Continue reading →

  • Youth Offending IT system

    Who supplies your Youth Offending/Youth Justice system? CACI (Childview) What is the annual cost of support and maintenance for this solution? £13,370 inc VAT When does your contract expire with this supplier? October 2020

  • HR software

    What HR software system/s does the council currently use for following areas, please include Vendors name, Product name and version, include in-house / shared drives where applicable. None of the systems mentioned below are in house. Employee Records Oracle version … Continue reading →