Mediation services

What Mediation services have you commissioned/purchased over the last 2 years e.g. SEND mediation, care services for adults and children, employee relations and disputes, complaints or any other council service areas where mediation has been commissioned. 

  • SEND Mediation – Devon County Council, Human Resources do not commission any Mediation Services, therefore information is not held.  
  • Care services for adults – None.  We do not commission or purchase these services. 
  • Care services for children – Devon Children’s Services does not commission a Mediation Service as such.   Some of our contract specifications do however ask that the service provider will, for instance, ensure that staff are trained and skilled in conflict resolution, restorative justice, possess excellent mediation and negotiation skills. 
  • Employee relations – Devon County Council, Human Resources do not commission any Mediation Services. Therefore, information is not held. 
  • Customer Relations (Complaints) – There were no complaint related mediations commissioned by DCC in the last 2 years (through our Customer Relations Team).  8 mediations have been commissioned for the Education and Families Service over the last 2 years. 

Which organisation(s) have you commissioned to provide those mediation services? 

  • SEND Mediation – Global Mediation Services 
  • Care services for adults – None. Please see response to Question 1 
  • Care services for children – None. Please see response to Question 1 
  • Customer Relations (Complaints) – Individual mediators for the Education and Families Service mediation. 

What was the commercial arrangement (e.g. block contract, spot purchase) and pricing for commissioning those mediation services?  

  • SEND Mediation – Block Contract – £875 per mediation 
  • Care services for adults – None. Please see response to Question 1 
  • Care services for children – None. Please see response to Question 1 
  • Customer Relations (Complaints) – Spot purchase.  For the 8 mediations above a rate of £30 per hour plus reasonable expenses was paid. 

What is the total spend on all mediation services over the last 2 years broken down by individual contract price and daily rate? 

  • SEND Mediation – 2016-2018 – £49,000 (SEND Mediation only), costed as above 
  • Care services for adults – None. Please see response to Question 1 
  • Care services for children – None. Please see response to Question 1 
  • Customer Relations (Complaints) – Total spend for the 8 mediations above was £1930 based on an hourly rate of £30 per hour 

Who is the lead officer or officers for commissioning the different mediation services? Please provide all contact details. 

  • SEND Mediation – Disagreement Resolution & Mediation Service Advisory Group – currently chaired by Cornwall County Council 
  • Customer Relations (Complaints) DCC Customer Relations Team, Helen Wyatt, Customer Relations Manager