Landlord and Letting Agent Complaints

1.Please provide the total number of complaints received by you or your trading standards body about landlords and letting agents in the last 12 months.

The Trading Standards service, which covers Devon, Somerset and Torbay, has received 78 referrals / notifications concerning landlords or letting agents in the last 12 months.

2.Of the complaints listed in the above request, the most common topic of complaint.

The most common issues have been around deposit protection schemes and/or deposit returns.

3.Of the complaints listed in point 1, how many of those led to enforcement action of any kind (for example fines, or prosecutions).  

We do not hold information about enforcement actions in this sector for this time period, but have provided advice and support to businesses, particularly on new legislation, to achieve regulatory compliance.

4.Please provide details of each enforcement action