1. What is your annual IT Budget for 2017, 2018 & 2019?
Details of the Council’s IT budget for 2017 to 2019 are outlined below;
• 2016-17 = £7,195,000
• 2017-18 = £7,657,000
• 2018-19 = £9,405,000
2. Storage:
a. What storage vendor(s) and models do you currently use?
DellEMC VNX5700 & NS120
b. What is the capacity of the storage data in TB & How much of this is utilised?
275TB Useable
c. What were the installation dates of the above storage vendor(s)? (Month/Year)
2012/ 2011 respectively
d. When is your planned (or estimated) storage refresh date? (Month/Year)?
September 2018
e. Do you have any extended warranties, if so, with which supplier?
In the majority of cases we have an extended 12 month rolling warranty when a contract ends.
f. What is your estimated budget for the storage refresh?
Options are currently being considered which may lead to a procurement exercise.
3. Server/Compute:
a. What server vendor(s) and models do you currently use?
HPE & IBM
HP Proliant DL360 G5/G6/G7/Gen8/Gen9, HP Proliant DL380 G4p/Gen8, HP BL460c G5/G6/G7/Gen8/Gen10, IBM P Series, RS6000, Power710/730
b. What were the installation dates of the above server vendor(s)? (Month/Year)
There have been many install dates over the previous seven years
c. When is your planned (or estimated) server refresh date? (Month/Year)
A partial refresh is planned for September 2018
d. What is your estimated budget for the server refresh?
Options are currently being considered which may lead to a procurement exercise. Any disclosure of information which causes prejudice to this procurement exercise will prejudice the commercial interests of the council. This information is therefore exempt from disclosure pursuant to s.43 (2) of the Freedom of Information Act 2000.
Whilst Devon County Council recognises that there is a public interest in openness and transparency around the spending of Council funds, we consider that there is a stronger public interest in ensuring that DCC does not release information that might prejudice future procurement activities. Foer this reason we feel this information is exempt from disclosure at this time.
e. Do you have any extended warranties, if so, with which supplier?
In the majority of cases we have an extended 12 month rolling warranty when a contract ends.
f. Which operating systems are used?
Windows 2008R2, Windows 2012R”, Windows 2016R2, AIX 6.1 & 7.1, SuSe leap, openSUSE, SLES
4. Network & Security:
a. What network vendor(s) and models do you currently use?
Avaya : VSP9000’s, 4800’s and 3500’s. a handful of Cisco 2960X’s.
b. What are the quantities of the Edge, Core and MP used in your network?
Approximately 20 x 3500’s, 6 4550’s, 220 4800’s and 2 x VSP 9000’s.
c. What network architecture is currently used?
The two VSP’s form the core via an IST. County Hall has around 16 stacks connecting the remote wiring positions back to the core. The Wan sites connect back to the core, via a managed WAN service
d. What security solutions are being utilised?
Patching \ firmware revisions in line with Public Service Network guidelines.
e. What were the installation dates of the above network vendor(s)? (Month/Year)
We do not hold this information on a per switch basis because there are so many that have been installed over a period of time
f. then is your planned (or estimated) Network refresh date? (Month/Year)?
Approximately 3 – 5 years.
g. What is your estimated budget for the Network refresh?
We do not have an estimated budget at the moment.
h. When did you install your current Wi-Fi environment?
The roll-out started earlier this calendar year and is still being rolled out.
5. End User Devices:
a. How many desktops/laptops are deployed by the Council?
4400 laptops/ tablets
b. How many mobile devices [Phones & tablets etc] are deployed by the council?
Circa 3,300 mobile phones and smartphones
c. What were the installation dates of the above desktop/laptops?
Over the last 18 months the project to replace the laptops is still on-going
d. When is your planned (or estimated) desktop/laptop refresh date? (Month/Year)
Over the last 18 months, Council laptops have been refreshed. Any future refreshes will be dependent on future need.
6. Backup, DR and BC:
a. What device/system do you use for your daily backups (e.g tape or disk)
Data Domain Disk
b. What backup software do you use?
EMC Networker
c. How much data do you backup, in TB?
75TB
d. Do you use a third party to provide a Business Continuity service (e.g. office workplace recovery or infrastructure ship-to-site solutions)?
Yes
e. Does your current recovery solution meet your stakeholder’s expectations?
Not completely
f. Do you already backup into the cloud?
Some data backed up to cloud
g. Do you have a documented disaster recovery & business continuity plan in place?
Yes
7. Number of Physical servers?
100 physical
8. Number of virtualised servers? & Which Virtualisation platform do you use?
450 virtual servers using VMWare
9. Do you have a cloud strategy if so what is it?
Devon County Council does not have a specific cloud strategy. However, our ICT Roadmap makes reference to cloud computing and is intended to be published on the Council’s website in the coming weeks.
10. Do you use Azure or Amazon Web Services?
Yes
11. Do you use or are you planning to use MS O365?
Yes
12. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks utilised.
Software Box Limited on framework RM3733
13. Do you have a Software Asset Management Policy? If so what is it?
Any Corporate software used across multiple areas of Devon County Council are purchased and managed by the ICT Commissioning Team
14. Who is responsible for your Software Asset Management?
Head of ICT Commissioning.
15. How much did you pay in the last financial year for software licenses?
Software licences purchased from Software Box totalled approximately c.£900k, Microsoft licences c£800k.
16. If applicable, how many people are using Office 365?
At the time of your request, 4,798.
17. Who are your top three software vendors by revenue? #
Microsoft, Oracle and Egress
18. What are the contractual renewal dates for those three vendors?
1st September 2018 (Microsoft), 1st April 2019 (Egress) and multiple Oracle contracts renewed during the year
19. Have you been audited by those three vendors? If so the date of the audit.
Audited annually by Oracle for user licenses and currently in SAM Engagement by Microsoft.
20. Do you currently measure software usage versus the number of licenses purchased?
Yes, as part of a regular reconciliation process
21. Do you use a software asset management and/or software inventory tool? If so which one(s)?
Yes, SCCM (System Center Configuration Manager)
22. Are you actively moving any applications/infrastructure into a cloud environment? If so who is responsible for this?
Devon County Council uses NCSC domain checker. This is monitored by the Council’s IT delivery partner SCOMIS.
23. What is the total number of IT staff employed by the organization: Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable.
Total number of IT staff can be found on the link below under Digital Transformation and Business Support DCC staff
The IT Senior Management Team can be found on the link below
Head of digital-transformation-business-support
Responsibility for IT rests with the Head of Digital Transformation & Business Support, Rob Parkhouse. He can be contacted via
customer@devon.gov.uk
24. Who is Head of IT? – Please provide contact detail?
The Head of Digital Transformation & Business Support, Rob Parkhouse is responsible for IT within Devon County Council. He can be contacted via
customer@devon.gov.uk
25. Who is Head of Procurement? – Please provide contact detail
The Head of Procurement is Justin Bennetts, who can be contacted via customer@devon.gov.uk.
26. Do you have a managed/shared service with any other councils?
Yes.
27. Do you normally purchase equipment and services as a capital investment (Cap-Ex) or ongoing operational charges (Opex).
Both.