Policy and legislation

Like all large organisations, we have a number of legal duties. These relate to many areas of our work, including and not least to Equality and Diversity. We also develop our own policies, to help managers and staff deliver services that are not only lawful, but that also try to give each customer a service best suited to their needs. We acknowledge and welcome our legal duties and use legislation, national guidance and our own policies as a framework for improvement.

Further information