1. Does your Council provide a Careline/Warden Call service to residents? Yes / No
Yes (outsourced – Devon County Council (DCC) is not a direct provider itself)
If your answer is No, then please return FOI but disregard questions 2-10
2. How many connections (approximately) do you have?
1,976
Please detail…
Dispersed
Hardwired (independent living)
Hardwired (extra care)
Devon County Council does not hold this information.
3.Do you use an external provider for Careline monitoring? If so, can you please detail: –
*Name of monitoring centre/ provider with contract start/end date
Millbrook Healthcare. Contract started in 2016 and ends in 2024.
4. Do you have any intention to outsource your Careline monitoring in the next 3 years?
The current contract will either be extended or re-Tendered when the contract ends.
5. What is the annual value of your monitoring contract?
£290,000.00
6. What is the ‘per connection’ charge of your monitoring contract (per week/month/annual as preferred)?
Devon County Council does not hold this information.
7. Are you happy with the performance of your careline monitoring provider? Yes / No
Devon County Council does not hold this information.
8. What tender framework/ portal does the council use for the procurement of careline monitoring?
We use ProContract the Supplying the South West Procurement Portal.
9. For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate?
DCC will announce future market engagement events relating to Technology Enabled Care and Support when it is ready to host these. Questions relating to future design will be taken at these events.
10. Who is the main person(s)/ decision maker (s) or team – who would be responsible for your Telecare monitoring centre – name/title/direct dial number/email?
Devon County Council social care business relations mailbox: socialcarebusinessrelations-mailbox@devon.gov.uk