1) What Social Care case management system do you use?
CareFirst and Eclipse.
2) Does this cover both Adult and Children’s Services?
CareFirst = Adult Services.
Eclipse = Children’s Services.
3) Is this hosted on premise or with the supplier?
Both are hosted.
4) What was the total implementation costs, (including all consultancy and training fees)?
The system was implemented in the early 2000s. The records have exceeded Devon County Council’s (DCC) records policy for financial records, therefore this information is no longer held.
5) What is the total annual ongoing cost, including licensing, all modules and service fees, support, and any hosting costs?
Approx. £630,000.00 p.a.
6) What Social Care financial management system do you use?
CareFirst.
7) Does this cover both Adults and Childrens Services?
Yes.
8) Is this hosted on premise or with the supplier?
Hosted.
9) What was the total implementation costs, (including all consultancy and training fees)?
DCC does not hold this information.
10) What is the total annual cost, including licensing, all modules and service fees, support, and any hosting costs?
DCC does not hold this information.