Council Services
1) Please provide a list of health and care services that are funded and operated by the local authority (“In House” services). This should include, but not be limited to, reablement, supported living, rapid response, domiciliary care, intermediate care and extra care etc. that are being operated by the council. If any of these services are delivered using an Arms-Length organization, NHS Trust or commissioned to third-party companies please confirm details.
2) For services identified in question 1) please can you share:
a)Does the service use an electronic workforce management system including, rotas, recording contact time, electronic medication management etc?
b) If they do use a system, please confirm what system is used, how much it costs annually and when is the contract end date?
c) Where a system is used, please can you also confirm if there are any existing plans to replace this? Is there a planned procurement exercise or market test?
d) Please can you share the head of service/lead contact for any services identified in question 1)? Who is responsible for the IT system/management of the service?
In response to questions 1 and 2, please see the following (except for question 2(d) – please refer to the response to question 7 below) :
Adult Social Care – in house services
- Social Care Reablement
a. Yes
b. CM2000/CCL – for rostering. Annual cost, contract end date 31st May 2028
c. Unaware of plans to replace
- Reaching for Independence
a. No
b.
c.
- Treetops Respite
a. Yes
c. Person Centred Software
Annual Cost – £2583,24,
Contract – 12 months’ notice for cessation
Care Vision – E-MAR
Annual costs – £1140
c. Contract end date 11-10-2026
No Current plan to replace either application.
- Pine Park Respite
a. Yes
b. Person Centred Software
Annual Cost – £2026,56,
Contract – 12 months’ notice for cessation
Care Vision – E-MAR
Annual Costs – £1140
Contract end date 11-10-2026
c. No Current plan to replace either application.
- Greenfields Respite
a. Yes
b. Person Centred Software
Annual Cost – £6,387.36
Contract – 12 months’ notice for cessation
Care Vision – E-MAR
Annual costs – £1140
Contract end date 11-10-2026
c. No Current plan to replace either application.
- Mapleton Residential Home
a. Yes
b. Person Centred Software
Annual Cost – £12,800.16
Contract – 12 months’ notice for cessation
Care Vision – E-MAR
Annual costs – £1140
Contract end date 11-10-2026
c. No Current plan to replace either application.
- Woodland Vale Residential Home
a. Yes
b. Person Centred Software
Annual Cost – £6,128.16
Contract – 12 months’ notice for cessation
Care Vision – E-MAR
Annual costs – £1140
Contract end date 11-10-2026
c. No Current plan to replace either application.
- Nichols Day Services
a. Yes
b. Person Centred Software
Annual Cost – £2,348.88
Contract – 12 months’ notice for cessation
c. No Current plan to replace either application.
- Silverhill Day Services
a. Yes
b. Person Centred Software
Annual Cost – £4,235.76
Contract – 12 months’ notice for cessation
c. No Current plan to replace either application.
- Abbey Rise Day Services
a. Yes
b. Person Centred Software
Annual Cost –£2,057.28
Contract – 12 months’ notice for cessation
c. No Current plan to replace either application.
- Rushbrook Day Services
a. Yes
b. Person Centred Software
Annual Cost – £4071.84
Contract – 12 months’ notice for cessation
c. No Current plan to replace either application.
3) Regarding commissioned care services (IE care delivered by a third-party provider), does the council ask providers to use an ECM (Electronic Call Monitoring) tool? Is this one system for all providers, or a mixture of different systems please?
No
4) How does the council collect data (For payment, KPI management or otherwise) from providers of commissioned care services?
Collection varies depending on the contract and operating systems in place.
5) How does the council currently pay for care services? Are providers paid based on what they actually deliver, commissioned data, block payments etc? What happens if a provider delivers more or less care than the council have commissioned?
Payment mechanism varies depending on the contract in place.
6) Is an electronic portal used for providers to submit data/information on delivery of care services?
No
7) Please confirm contact details for:
a) The responsible officer of commissioned care
b) The person(s) responsible for management of care providers
c) The head/lead of the finance team processing invoices for your care providers
For any Devon County Council Adult Social Care Commissioning Enquiries please direct your communication in the first instance to: socialcarebusinessrelations-mailbox@devon.gov.uk who will direct your query to the appropriate officer.