1. Does your authority process Blue Badge applications?
Yes.
2. Which service or directorate does this process sit within?
Digital Transformation and Business Support.
3. Who is the strategic owner of this process, i.e. which Director/Head of Service?
Matthew Jones.
4. Which cabinet portfolio does this process sit within?
Organisational Development, Workforce & Digital Transformation.
5. How many Blue Badge applications have you had in the last three financial years? (please break down 2019/20, 2020/21, 2021/22)
| 2019 – 2020 | 2020 – 2021 | 2021 – 2022 |
| 14,193 | 15,936 | 19,648 |
6. How many Blue Badge applications have you had in the financial year to date? (2022/23)
5,645
7. Do you have a distinct Blue Badge Team?
Yes.
8. If YES, how many FTE staff do you have administering Blue Badge applications?
2.30 FTE distinct Blue Badge Admin
1.25 FTE Additional Customer Service Advisor Support.
9. If NO, please provide an approximate FTE of staff processing Blue Badge applications within other teams
Not applicable.
10. What is the salary or grade of staff administering Blue Badge applications?
1 FTE C
0.97 FTE D
0.33 FTE F
1.25 FTE Customer Service Advisor Support D.
Please see this Devon County Council webpage for the salaries.
11. What software system (if any) do you use for processing Blue Badge applications?
In house Blue Badge Case Management System – Hosted by Out Systems Platform