Pothole W251920694 – B3232 Northbound

Please provide the following information regarding a pothole numbered W251920694 being located on the B3232 northbound adjacent to Prospect House and also bearing contractor reference D253976074. For the avoidance of doubt this pothole is located at roughly (what3words) ///chaos.sprinkler.aliens.

1) What date was the pothole initially reported?

The pothole (ref. W251920694) was initially reported on 18 December 2025.

2) What date was the first inspection carried out by Council/contractor?

The first inspection was carried out on 23 December 2025.

2.1 How was this conducted?

All public reports are sent to the Council’s Contractor. An inspector is dispatched to assess the defect against the intervention levels set out in the Council’s Highway Safety Policy. The inspector evaluates the risk and assigns a risk score, which determines the required repair timeframe. For this defect, the inspection was undertaken from within the vehicle, as no safe stopping place was identified.

2.2 What action was taken as a result?

The inspector recorded a non‑safety pothole defect, assigning a 90‑day response time for repair.

3) If any repair work was carried out and upon what date?

A 1 x 1 metre pothole repair was undertaken by the Council’s Contractor. Repair work was completed on 03 March 2026.

4) What further inspections have been carried out?

4.1 Date, time and how the inspections were undertaken (by foot, vehicle etc)

07 January 2026 – 09:37 (driven)

02 February 2026 – 12:15 (driven)

4.2 Measurements recorded and I require copies of records made following inspection.

This information is not held by Devon County Council. No additional defects were identified during either inspection. Therefore no measurements were recorded.

4.3 Actions taken post inspection and upon what date those actions were taken.

No defects were found, so no further action was required or taken.

4.4 If by vehicle at what speed and how was the inspection documented.

This information is not held by Devon County Council. Speed measurements are not recorded. The Highway Safety Policy states:
“Driven inspections will be undertaken by two people, with the passenger being a qualified inspector and the vehicle being driven at a speed appropriate to the road being inspected.”

5) How many total reports have been received regarding this pothole, and upon what dates all of those reports have been made?

A total of 7 individual reports were submitted:

In addition, 21 further individuals added themselves to the original report (W251920694).

6) How many claims have been made regarding damage caused to vehicles due to collisions with this pothole?

The Council’s Insurance Team have not received any claims for incidents at this location.

7) A copy of the Council maintenance policy for roads and any policy that details actions to be taken when reports are received regarding potholes?

The following documents apply:

Highway Safety Policy vers 6.1 effective 1st January 2021 – Roads and transport

Report a problem – Roads and transport

Safety – Roads and transport

8) Any report from a member of the public or categorisation by the council that this pothole is dangerous?

All customer comments have been included in this spreadsheet. No inspection categorised the pothole as a safety defect.

Some of the information in the spreadsheet has been redacted. This information is exempt from disclosure under Regulation 13(1) of the Environmental Information Regulations 2004 (Personal Data).

The Council cannot disclose personal information, if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.