For the last calendar year (January 2023 – Dec 2023) or last full year for which you have recorded figures, please would you disclose:
1a. the percentage of compensation claims, brought by drivers for vehicle damage from potholes in your Local Road Network, which were not paid out by your council. i.e. the total number of claims submitted to your council for pothole-related vehicle damage, versus the total number of claims paid out by your council.
1,697 highway claims for pothole damage to vehicles were received and 1,398 were repudiated (82.38%)
1b. your council’s criteria for compensating, or not compensating, a driver who brings such a claim.
This information can be seen online at Highway insurance claims – Roads and transport (devon.gov.uk)
2. The percentage of potholes – identified by or reported to your council by any individual, public or council member – which were subsequently fixed, across your local road network.
For 2023 29.67% of 56,785 public reports were verified as safety defects or serviceability defects and subsequently repaired.
The remainder of the 53,184 potholes repaired in 2023 in addition to those from public reports were identified by our highway inspectors either through our formal planned inspection regime, or whilst attending reactive assessments.