1. How many Penalty Charge Notices were issued and posted by your organisation last financial year?
60,714 affixed to cars or handed to driver, 365 sent by post.
2. How many Charge Certificates (related to Penalty Charge Notices) were issued and posted by your organisation last financial year?
9,438
3. How many Order for Recovery’s (related to Penalty Charge Notices) were issued and posted by your organisation last financial year?
5,799
4. What was the total postage cost related to posting Penalty Charge Notices, Charge Certificates and Order for Recovery’s last financial year? (If this is not feasible to calculate, what was the total postage cost associated with your organisation’s parking and traffic enforcement department last financial year?)
Devon County Council (DCC) do not hold this information. However, the total cost on postage for Highways including Parking Services was £34,235
5.How many Penalty Charge Notices issued by your organisation last financial year were related to parking offences?
61,194
6. How many Penalty Charge Notices that were issued by your organisation, were paid in full last financial year?
46,876 cases were fully paid prior to debt recovery stage (within 90 days of PCN being issued)
DCC are unable to provide the number of cases paid in full after this stage as cases may by being paid via instalments, and cases issued in March 2022 may be paid in the current period.
7. What is the average number of days it takes for a Penalty Charge Notice issued by your organisation, to be paid in full?
DCC do not hold this information. We can tell you that
- 39,269 cases paid within 14 days of issue at discounted amount
- 6,605 cases paid after 28 days of issue at full charge, but before a Charge Certificate is issued
- 1, 002 cases paid after 53 days from date of issue with 50% surcharge applied, but before TE3/9 (Order for recovery of unpaid penalty charge form) being issued
8a. Does your organisation print and fulfil Penalty Charge Notices in-house (i.e by a mailroom owned and managed by your organisation), or is this outsourced to a third party supplier?
Yes
8b. If the answer to 8a is that your organisation outsources to a third party supplier, was the supplier sourced via the Crown Commercial Service purchasing framework?
Not applicable
Please note, the figures above relate to cases issued between 01/04/2021 to 31/03/2022 the most recent financial year just closed.