The following questions relate to the IT services that support and deliver the devonlibraries.org.uk website.
1. Is this website supported and delivered solely by Libraries Unlimited?
Yes.
2. If the answer to question 1 is ‘No’, what organisation is the primary supplier of the services?
Not applicable.
3. Are IT service management best practice activities defined for the delivery of the services? If the answer to this is ‘Yes’ please provide an overview.
As the Libraries Unlimited website is entirely operated and managed by Libraries Unlimited themselves, with no involvement from Devon County Council, DCC does not hold this information.
4. Are Service Level Agreements in place for the supply of the services? If the answer to this is ‘Yes’ please provide an overview.
As the Libraries Unlimited website is entirely operated and managed by Libraries Unlimited themselves, with no involvement from Devon County Council, DCC does not hold this information.
5. Are Key Performance Indicators used to record the delivery of the services? If so what are these and what are the most recent 12 months of recording – broken down by month.
As the Libraries Unlimited website is entirely operated and managed by Libraries Unlimited themselves, with no involvement from Devon County Council, DCC does not hold this information.
6. What statistics are recorded for services availability? Please provide broken down by month for the most recent 12 months available.
As the Libraries Unlimited website is entirely operated and managed by Libraries Unlimited themselves, with no involvement from Devon County Council, DCC does not hold this information.