1. What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc.
Ivanti.
2. Running costs: Please provide the past 18months (since April 2024) costs against the below line items.
| Item | Total | |
| 1.1 | Implementation (if applicable) | N/A |
| 1.2 | Subscription / Licencing | £101.3k |
| 1.3 | Support | N/A |
| 1.4 | Professional Services (project work etc) | N/A |
| 1.5 | Managed Services (where applicable) | N/A |
| 1.6 | Approximate Staff costs ass’c with running the platform | N/A |
| And/Or | ||
| 1.7 | Number of FTE associated to platform operations (if unable to provide answer to 1.6) | 0.2 FTE |