I am writing to request information under the Freedom of Information Act 2000 regarding the council’s IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details:
Current IT Service Management (ITSM) Provider(s).
Ivanti.
Name of the supplier(s) providing ITSM software and/or services.
Ivanti.
Contract Details.
Contract start date August 2023.
Contract end date August 2026.
Details of any contract extensions (if applicable).
N/A.
Total annual cost of the contract(s).
£67,569.
ITSM Tools & Software in Use
Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.).
Ivanti IT Service Manager.
Procurement & Renewal
Contract renewal date
August 2026.
Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.)
GCloud.
Contact Information.
Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI).
Contact email or phone number (if permissible under FOI).
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.