1. As a percentage of your entire IT staff, how many are Service Desk and Service Management Staff?
50.25%
2. How many end users are supported by each Service Desk and Service Management Full Time Equivalent (FTE) (or what is your ratio of Service Desk and Service Management staff FTE to end user FTE).
Devon County Council (DCC) does not hold this information as we provide IT services to non-DCC staff, and we have no knowledge of the non-DCC staff FTE data.
3. Expressed as a percentages, how many of your Service Desk and Service Management Staff are insourced and how many outsourced.
Insourced = 2%
Outsourced = 0%
4. Expressed as a percentages, how many of your Service Desk and Service Management are permanent and how many temporary staff/agency.
Permanent = 92%
Temp/agency = 8%