1. Mobile Phones
Who is your current mobile phone provider?
EE.
How many mobile connections?
3890.
When is the contract up for renewal?
October 2024.
How long do you contract for (24 or 36 months)?
Sometimes 24 months sometimes longer, it varies.
The email address of the primary contact for this contract?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
2. SIP Trunking
Have you implemented SIP?
Yes.
If yes, when does the contract expire?
29th June 2026.
Who is your SIP provider?
Trustmarque.
The email address of the primary contact for this contract?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
3. Team Licences
Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
E5’s & A5’s, voice-enabled.
If not, is that something you are considering?
N/A.
4. Telephony
What is your current telephony system?
Microsoft Teams.
How many users of the telephony system?
6000.
When is the contract up for renewal?
31st August 2027.
The email address of the primary contact for this contract?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
5. Contact Centre
What contact centre solution is the council using?
NetCall Liberty.
How many agents does the contact centre employ?
Licensed for 380.
How many agents are concurrently working?
0.
What is the cost of the contract for the contact centre solution?
£222,408.00 per annum
When is the contract for the contact centre ending?
31st August 2027.
How long do you usually contract for?
Currently 5 years.
The name of the relevant contact?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.