Contract Details
1. Which supplier currently provides your Highways Management System (HMS) or equivalent UKPMS Accredited system?
WDM outside of street lighting.
2. What is the scope of your current HMS contract? (e.g., asset management, road maintenance scheduling, traffic management, incident reporting, etc.)
IAMS Core Enterprise
Streetworks System
Street Works Inspections Public Interface Portal
Customer Service System
Routine Maintenance Management System
Mobile Working and Inspections
Financial and Control Management
NSG Management
WDM PMS and Scheme Manager (includes UKPMS)
Traffic Data System
ELM
Collision Management System
Finest Interface
Team Maintenance Contractor’s System Interface
3. What is the value of the current HMS contract (per annum and total contract value)?
We consider the information regarding unsuccessful bidders to be exempt from disclosure under Section 43(2) of the Freedom of Information Act 2000 (Commercial Interests). Devon County Council (DCC) can confirm the requested information is held; however, it’s disclosure would be likely to prejudice the commercial interests of DCC.
This is because sharing this information could jeopardise our ability to attract interest in working with DCC, and tenders competing for business, due to bidders not wishing to bid for and enter into contracts with a local authority that has a reputation for releasing information deemed commercially sensitive which could cause potential reputational damage to themselves. This could result in less choice and competitiveness and have a negative impact on the cost DCC pays for goods, services and works.
The Council has considered the public interest in releasing this information and recognises there is a public interest in openness and transparency. However, there is a stronger public interest in ensuring DCC are able to outsource and procure contracts for their services that ensure best value for money for the taxpayer so the maximum amount of money can be spent on services for the people of Devon.
4. What is the contract start date, end date, and renewal date?
Start date 1st July 2021. end date 30 June 2025. Renewal 1st July 2025.
5.What is the duration of the current contract, including any extension options?
4 years.
6. What is the procurement framework used for the current contract? (e.g., G-Cloud, Crown Commercial Service, etc.)
See response to question 3.
7. Are there any performance penalties or incentives within the contract? If yes, please provide details.
No.
System Features and Usage
8. What modules or features are included in your current HMS? (e.g., GIS integration, work order management, mobile workforce support, citizen reporting, etc.)
Please see answer to question 2.
9. What other systems does your HMS integrate with? (e.g., financial systems, geographic information systems, customer relationship management tools, etc.)
Financial system, Contractors operational system and Drainage operational system.
10. What level of customisation has been implemented in the current HMS?
Medium.
11. How many users currently access the system, and what is their role (e.g., staff, contractors)?
Staff and contractors, approximately 600.
Tendering and Procurement
12. When is the next planned tender for the Highways Management System?
Please see answer to question 4.
13. What are the key evaluation criteria for selecting a supplier for the HMS?
14. What were the top three reasons for selecting your current HMS supplier?
15. What challenges or pain points have been identified in the current HMS procurement process?
For questions 13-15, we follow all legal procurement rules in deciding who we choose in the procurement process.
Budget and Expenditure
16. What is the annual budget allocated for Highways Management Systems, including licensing, support, and maintenance costs?
This varies dependent on local government settlement.
17. Are there any additional costs associated with the current HMS contract (e.g., implementation, training, third-party integrations)?
No.
Performance and Feedback
18. How is the performance of the current HMS measured? (e.g., KPIs, SLAs, user satisfaction, etc.).
See response to question 3.
19. Have there been any significant system failures or downtimes in the last 3 years? If yes, please provide details.
No.
20. What has been the overall satisfaction level of your staff and stakeholders with the current HMS?
Good.
Data and Reporting
21. What types of reports are generated by the HMS (e.g., maintenance logs, incident reports)?
If the data is held, data can be shared for bespoke reporting purposes. Reports are not static.
22. Is the HMS compliant with relevant data protection regulations (e.g., UK GDPR)?
Yes.
23. Does the HMS support open data initiatives for public access to highways-related information?
Yes.
Sustainability and Future Plans
24. How does the HMS support sustainability goals (e.g., reducing carbon emissions, green infrastructure planning)?
Through life cycle planning and carbon data visualisation
25. Are there any plans to adopt new technologies (e.g., AI, IoT) within the HMS?
This is not yet defined.
26. What challenges are anticipated in transitioning to a new HMS, if applicable?
N/A.
Additional Context
27. Are there any shared service agreements in place with other councils for HMS use?
No.
28. Does the council use in-house resources to manage the HMS, or is it fully outsourced?
Yes.
29. Is your council open to pilot programs for innovative highways management technologies?
No.