Freedom of Information Requests, Subject Access Requests and Complaints Management Performance

Number of Freedom of Information requests received in the 22/23 Financial Year? 

1419

Number of Subject Access Requests in the 22/23 Financial Year? 

446

Number of Complaints received in the 22/23 Financial year? 

1603

What system is used to handle FOI requests? 

Civica iCasework

What system is used to handle Subject Access Requests? 

Civica iCasework

What system is used to handle Complaints? 

Civica iCasework

Percentage of FOI requests responded to on time in 22/23 financial year? 

55%

Percentage of Subject Access Requests responded to on time in 22/23 financial year?

45%

Percentage of Complaints responded to on time in 22/23 financial year?

69%