I would like to make a request under the Freedom of Information Act.
1. How many complaints has the council received about the conduct of enforcement agents (“bailiffs”) that have been deployed at the request of the council (i.e., in cases where the council is the creditor). Please provide the figures for:
(a) 2020
(b) 2021
(c) 2022
(d) 01 January – 31 June 2023
2. How many of these complaints included allegations of forced entry? Please provide the figures for:
(a) 2020
(b) 2021
(c) 2022
(d) 01 January – 31 June 2023
We do not hold this information. Any complaint would have been made directly to the enforcement agent.
Anecdotally, we can confirm that we have no recollection of any complaints being made to Devon County Council about the use of enforcement agents.