Under the Freedom of Information Act please could you tell me whether you as an organisation produce the data indicated below, whether you publish it publicly, and how frequently you publish it. I am requesting the following:
Data
Produced
Published by you
Publication frequency
Number of permanent and fixed term staff employed by the organisation, broken down by service area
Number of agency staff in the organisation, broken down by service area
Total staffing costs, broken down by service area
Total number of days lost due to staff sickness, broken down by service area (including both permanent and agency staff)
Percentage of vacant roles, broken down by service area
A detailed schedule of all posts advertised for the previous 12 months, by service area, including role type, date the role was advertised, number of applications received, date staff were appointed and start date
Percentage of staff who left the organisation during the previous 12 months (turnover rate), broken down by service area
The number of staff who have claimed overtime, broken down by each service area
Service information
Data
Produced
Published by you
Publication frequency
Operational opening hours for contact centres
Logs of calls to contact centres and other areas, including call answer times and outcomes
Logs of emails to contact centres and other areas, including response times and outcomes
Forecast/actual revenue and capital spend, broken down by service area
KPIs – Benefits
Data
Produced
Published by you
Publication frequency
Total number of new Housing Benefit claims
Average number of days to process new Housing Benefit claims
Total number of new Council Tax Support claims
Average number of days to process new Council Tax Support claims
Total number of new Housing Benefit change requests
Average number of days to process new Housing Benefit change requestsÂ
Total number of new Council Tax Support change requests
This information can be found at the following link Document.
Please note we do not hold information with regards Waste and Environment, Business Rates, Council Tax and Benefits. Please contact the District and Unitary Councils using information at the following link District and Unitary.