Content and Case Management Systems

Content Management Systems (CMS)

1. The name and version of your current CMS.

WordPress.

2. The annual cost of licensing, maintenance and support for each CMS.

N/A as an in-house system.

3. The contract start and end dates for your CMS platform(s).

N/A.

4. The name of the supplier/vendor for each CMS.

N/A.

5. The procurement framework used to purchase the CMS (if applicable).

N/A.

6. The total implementation cost of your current CMS Solution.

N/A.

7. Any planned procurement activities relating to CMS platforms in the next 24 months.

N/A.

Case Management Systems/Customer Relationship Management Systems

8. The name and version of your current Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse and Dynamics 365.

9. The annual cost of licensing, maintenance and support for each Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse – can be found at our Contracts Register at the following link Contracts register.

Dynamics 365 – approx £60,000.

10. The contract start and end dates for your Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse – can be found at our Contracts Register at the following link Contracts register.

Dynamics 365 – 31st August 2027.

11. The name of the supplier/vendor for each Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse – can be found at our Contracts Register at the following link Contracts register.

Dynamics 365 – Specialist Computer Centre.

12. The procurement framework used to purchase the Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse – can be found at our Contracts Register at the following link Contracts register.

Dynamics 365 – Specialist Computer Centre.

13. The total implementation cost of your current Case Management Systems/Customer Relationship Management Systems.

Not avaliable.

14. Any planned procurement activities relating to Case Management Systems/Customer Relationship Management Systems.

CareFirst/Eclipse – tender recently closed so unable to provide further information re due diligence.

Dynamics 365 – none as included in overall software supply tender.