Please can you confirm what training is offered whether mandatory or optional, to your frontline contact centre/call centre staff who are answering calls/responding to emails.
- All frontline call handlers receive mandatory – Customer Service Standards, Call Handling and Challenging Call training. This is all In house, face to face training.
- All frontline call handlers complete the Corporate mandatory Data Protection, Information Sharing and Equality and Diversity E Learning training.
- There is a range of optional corporate call handling e-learning training modules available to supplement as required.