Please can you provide the name, direct telephone number and email address for the following senior management positions responsible for Social Care Performance Management and IT:
1. Head of Adult Social Care Performance: This would be the individual with overall responsibility for Adult Social Care Business Intelligence, Data and Performance Reporting
Solveig Wight (Head of Commissioning) solveig.wright@devon.gov.uk. (01392) 383000.
2. Head of Children’s Social Care Performance: This would be the individual with overall responsibility for Children’s Social Care Business Intelligence, Data and Performance Reporting
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser)
3. Adult Social Care System Manager: This would be the individual responsible for the management and upkeep of the Adults Social Care Case Management (IT) System.
The Adult Social Care business systems function sits within the Digital & Technology Service and can be contacted through (01392) 383000
4. Children’s Social Care System Manager: This would be the individual responsible for the management and upkeep of the Children’s Social Care Case Management (IT) System.
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser)
5. Adult Social Care IT Training Manager: This would be the individual responsible for ensuring all users of the Adults Case Management System are fully trained on the usage of the system (the workflows, screens, boxes, forms etc)
The Adult Social Care business systems training function sits within the Digital & Technology Service and can be contacted through (01392) 383000
6. Children’s Social Care IT Training Manager: This would be the individual responsible for ensuring all users of the Children’s Case Management System are fully trained on the usage of the system (the workflows, screens, boxes, forms etc)
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser) –
7. Adult Social Care Helpdesk Manager: This would be the individual responsible for managing the team who provide 1st, 2nd and 3rd line support to the Adults Social Care Case Management System.
The Adult Social Care business systems support function sits within the Digital & Technology Service and can be contacted through (01392) 383000
8. Children’s Social Care Helpdesk Manager: This would be the individual responsible for managing the team who provide 1st, 2nd and 3rd line support to the Children’s Social Care Case Management System.
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser)
Please can you also provide the name, direct telephone number and email address for the following management positions responsible for Social Care Performance Management and ICT:
1. Adult Performance Manager. This would be the individual who reports directly into the Head of Adult Performance and who may manage a team of performance analyst and/or report writers.
This information is available online at Adult social care chart All contacts are made through (01392) 383000.
2. Children’s Performance Manager. This would be the individual who reports directly into the Head of Children’s Performance and who may manage a team of performance analyst and/or report writers.
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser)
3. Adult IT Project Manager. This would be the individual responsible for the updating, configurating, integration and modernisation of the Adult’s Case Management System
The Adult Social Care business systems support function sits within the Digital & Technology Service and can be contacted through (01392) 383000
4. Children’s IT Project Manager. This would be the individual responsible for the updating, configurating, integration and modernisation of the Children’s Case Management System
Senior Leader responsible is Janet Fraser – 01392 383000 (ask for Janet Fraser)
Finally, please can you confirm the name and/or make of the following IT Case Management Systems:
1. The name and/or make of your Adult Case Management System. This could be: Mosaic, LiquidLogic, OLM, Care Director.
OLM
2. The name and/or make of your Children’s Case Management System. This could be: Mosaic, LiquidLogic, OLM, Care Director.
OLM
3. The name and/or make of your Education IT System. This could be: EYES, CapitaOne, Synergy.
CapitalOne