1. What Case Management Software Systems are currently used by the Council for:
a. Planning, Land Charges, Building control?
Devon County Council does not hold this information.
b. Regulatory Services (Licensing / Environmental Health / ASB / Trading Standards)?
Civica APP 8.9 – due upgrade to 8.10 in 2025.
2. When does each contract expire?
a. N/A.
b. September 2028.
3. How much does each system cost annually?
a. N/A.
b. This information is exempt from disclosure under Section 43(2) of the Freedom of Information Act 2000 (Commercial Interests). Devon County Council can confirm the requested information is held; however, its disclosure would prejudice the commercial interests of Devon County Council. This is because sharing this information could jeopardise our ability as a purchasing authority to achieve best value for money and/or lead to providers benchmarking against prices submitted. This may then lead to future tenders being less competitive.
The Council has considered the public interest in releasing this information and recognises there is a public interest in openness and transparency. However, there is a stronger public interest in ensuring best value for money for the taxpayer so the maximum amount of money can be spent on services for the people of Devon. Therefore, the balance of public interest weighs in favour of withholding this information from disclosure.
4. Are you planning to go to market for a different Software System? If so, when?
Devon County Council does not hold this information.
5. How many users / licenses for each system do you have?
a. N/A.
b. 34.
6. Who is the person responsible for your Software System? Please provide full name if possible.
Business Analyst and ICT Business Partner.
Full names are exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data). The Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance, release of this information would contravene the first data protection principle and therefore the information is withheld.