Using your telephone system call data/analytics as generally provided by your telephone system provider and/or telephone line provider or available from them upon your request please send me the following information for each month within the time period: 1st July 2017 to 30th June 2018:
• 1. The total amount of inbound telephone calls that were received by your local authority that were answered between 9am-5pm on a Monday – Friday basis
• 2. The total amount of inbound telephone calls that were received by your local authority that were unanswered between 9am-5pm on a Monday – Friday basis
• 3. The total amount of inbound telephone calls that were received by your local authority that were answered outside of 9am-5pm on a Monday – Friday basis
• 4. What was the total amount of inbound telephone calls that were received by your local authority that were unanswered outside of 9am-5pm on a Monday – Friday basis
During the periods requested DCC have been going through a major telephony overhaul and replacement program and one of the tasks yet to be completed is the upgrade and migration of our call logging platform into the new environment. We therefore hold no complete totals for the period requested.