1) Pre Paid Card Info
a) Do you currently use a PrePaid card or other type of card provider?
Yes
b) If so, what is the provider’s name?
Prepaid Financial Services Ltd
c) What date does the current contract expire?
31/08/2026
d) What is the name, E-Mail Address & phone number of the person and team that manages the contract?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the Data Protection Act 2018. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
The team can be contacted via Devon County’s Council’s customer services (customer@devon.gov.uk).
e) How much does each card cost?
f) How much do replacement cards cost?
g) What transaction costs are there and how much are they?
In response to questions e-g, this information is exempt from disclosure under Section 43(2) of the Freedom of Information Act 2000 (Commercial Interests). Devon County Council (DCC) can confirm the requested information is held; however, it’s disclosure would be likely to prejudice our future commercial interests.
This is because sharing this information could have an impact on future contracts and jeopardise our ability as a purchasing authority to achieve best value for money due to providers benchmarking against prices submitted, which may end up causing the Council to obtain less value from procurement exercises.
The Council has considered the public interest in releasing this information and recognises there is a public interest in openness and transparency. However, there is a stronger public interest in ensuring that the Council is able to obtain the best possible value from future contract negotiations.
Therefore, the balance of public interest weighs in favour of withholding this information from disclosure.
2) Client Bank Accounts
a) Do you manage individual bank accounts for your clients, if so who with?
No
b) Are these on a contract and can you let us know the end date?
N/A
3) Direct Payment Managed Accounts
a) Does the Council use a third party to manage Direct Payment Managed accounts, if so who?
Disability Focus is the main provider operating in Devon but direct payments recipients / personal health budget holders sometimes choose to use another provider.
b) What Services do they provide on behalf of the council?
Financial administration and payroll support to direct payments recipients and personal health budget holders.
c) When does the contract end?
There is no end date as it is a service level agreement, not an exclusive contract.
d) What is the name, E-Mail Address & phone number of the person and team that manages the Contract?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the Data Protection Act 2018. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
The team can be contacted via Devon County’s Council’s customer services (customer@devon.gov.uk).
e) How much does each service cost?
This information is exempt from disclosure under Section 43(2) of the Freedom of Information Act 2000 (Commercial Interests). Devon County Council (DCC) can confirm the requested information is held; however, it’s disclosure would be likely to prejudice our future commercial interests.
This is because sharing this information could have an impact on future contracts and jeopardise our ability as a purchasing authority to achieve best value for money due to providers benchmarking against prices submitted, which may end up causing the Council to obtain less value from procurement exercises.
The Council has considered the public interest in releasing this information and recognises there is a public interest in openness and transparency. However, there is a stronger public interest in ensuring that the Council is able to obtain the best possible value from future contract negotiations.
Therefore, the balance of public interest weighs in favour of withholding this information from disclosure.
f) What is the annual cost or upper limit to the council?
The annual cost is dependent on the volumes provided.
4) Payroll Services
a) Does the Council offer payroll services for Direct Payment employers and their employees?
No
b) What is the name, E-Mail Address & Contact number of the person and team that is the lead?
N/A
c) How many staff deal with the payroll?
N/A
d) What annual cost is there to the council for the payroll staff?
N/A
e) Cost Band
£50,000 – £60,000 / £60,000 – £70,000 / £70,000 – £80,000 / £80,000 – £90,000 / Other
N/A
5) Outsourced Deputyship Services
a) Does the Council use a Third Party (Parties) to manage Deputyship clients. If so who.
Although the council has an in-house deputyship services, it sometimes signposts to a range of external providers.
b) Does the Council use their own prepaid card provider, to supply cards via these outsourced deputyship partners.
In some cases, yes.