Please provide information regarding the provision and commissioning of complex care services within your council, for adult and children’s complex care provision:
1. General Information on Complex Care
1.1. The total number of individuals currently receiving complex care services commissioned by the council.
1.2. The definition of “complex care” used by the council.
1.3. A breakdown of the conditions or needs supported under complex care (e.g., physical disabilities, learning disabilities, mental health
needs, or other conditions).
2. Service Providers
2.1. A list of providers contracted by the council to deliver complex care services.
2.2. Details of any frameworks or agreements the council uses for selecting service providers.
2.3. The criteria used by the council for approving and monitoring complex care providers.
3. Funding and Costs
3.1. The council’s annual expenditure on complex care services for the past three financial years.
3.2. The average cost of complex care per individual, broken down by:
Residential care.
Supported living.
Domiciliary care.
3.3. Information on any additional funding provided by the council to meet individual complex care needs (e.g., bespoke equipment or home
adaptations).
4. Waiting Lists and Access to Services
4.1. The number of individuals currently waiting to access complex care services.
4.2. The average waiting time for individuals to receive complex care services after referral.
4.3. The total number of care hours waiting to be allocated to individuals who are eligible for complex care services.
4.4. Information on how service users or their families/carers can access complex care services, including the referral and assessment
process.
4.5. Steps the council is taking to reduce waiting lists and meet the demand for care hours.
5. Quality and Outcomes
5.1. Details of how the council monitors the quality of complex care services provided.
5.2. Any recent performance reports or audits carried out on complex care services.
5.3. Information on service user feedback or satisfaction surveys related to complex care services.
6. Future Plans
6.1. Any planned changes or improvements to complex care services in the next three to five years.
6.2. Information on how the council plans to address growing demand for complex care services.
In response to questions 1-6, this information is not held by Devon County Council (DCC.) Neither Adult Social Services nor Children’s Social Services utilise a consistent complex marker. Complexity of need is part of a continuum and DCC do not have clear thresholds at which point a person becomes complex.