Please provide the following information regarding domiciliary care, supported living, and complex care services within your local authority for the period:
Financial years 2023 and 2024:
1) Contact details (name, job title, email, and phone number) for managers or commissioning leads responsible for domiciliary care, supported living, and complex care services. If available, please also include contact details for managers linked to specific service user types, such as:
Children and young people.
Adults with physical or learning disabilities.
Mental health service users.
Substance misuse or addiction recovery.
Autism and ADHD.
Forensic or ex-offender support.
Complex care needs (e.g., ventilated patients, PEG feeding, spinal injuries).
Dementia care.
Palliative or end-of-life care.
Hospital discharge and reablement services.
Devon Partnership Trust (DPT) manage all mental health services on behalf of Devon County Council (DCC) and the NHS.
Nicola Tribble is the Senior Commissioning and Market Development Manager overseeing Accommodation with Care services, including Supported Living.
Kate Mulford is the Senior Commissioning and Market Development Manager Overseeing Community Services, including Domiciliary Care.
Vikki Hearn is Head of Service, Children’s Commissioning and Resources for all Children’s and Young People’s services.
Dominic Hudson is the Head of Commissioning (Public Health and Communities) who commission on substance and addiction recovery services.
Please call 01392 383000 and ask for them by name. All Council email addresses follow the format: name.surname@devon.gov.uk.
2) An explanation of the process for becoming an approved provider of domiciliary care, supported living, or complex care services. Please include details of any frameworks or approved provider lists, selection criteria, renewal timelines, and whether you accept spot purchasing outside frameworks.
Domiciliary and Supported Living services are not currently issuing new contracts to providers. It advisable that any organisation wishing to work with DCC is signed up to the procurement portal here: https://www.supplyingthesouthwest.org.uk
We do not have a specific complex care service contract; it would be a part of all services commissioned.
Contracts across all service areas are currently spot contracts. During 2025, we do intend to re-commission their contracts and it may be at that stage that framework arrangements are introduced.
2a) If so, what percentage of contracts are awarded to spot providers and why?
For the services listed above, all activity is commissioned using spot contract arrangements – 100%.
DCC are looking to recommission many of our services over the next 12-18 months and this will allow us to review other models and frameworks, and not just spot contracting arrangements.
3) Data on current and projected demand for each service user type above, including referrals made, unmet needs or shortages, geographic areas with high demand, and future forecasts (3-5 years).
This information is not currently held. This information is the focus of our ongoing work and will be published in our Market Position Statement later this year.
4) Details on types of accommodation required (e.g., HMOs, single houses, apartment blocks, wheelchair-accessible homes) and any known shortages or waiting lists.
This information is not currently held. This information is the focus of our ongoing work and will be published in our Market Position Statement later this year.
5) Financial information, including rates paid to providers for domiciliary care (hourly), supported living (weekly by care level), and complex care (e.g., waking nights or enhanced support). Please also include exempt accommodation rents (lowest and highest rates) and any rates currently under appeal or dispute.
We have this information for snapshot dates only:
Domiciliary Care Banded Rates 01/12/2023:
Band 1 – £24.96
Band 2 – £27.68
Domiciliary Care Banded Rates 01/12/2024:
Band 1 – £25.96
Band 2 – £28.80
Average hourly rates 01/12/2023:
Personal care – £25.92
Supported living – £20.66
Average hourly rates 01/12/2024:
Personal care – £26.94
Supported living – £21.44
Supported living 01/12/2024:
Weekly cost – £993,667 (1013 people receiving service)
We do not hold weekly rates for supported living for prior to 01/04/2024.
We do not hold information on rates under appeal or dispute.
6) List of providers on your framework for domiciliary care and supported living.
We do not have a framework for domiciliary care and supported living and therefore do not hold this information.
7) Copies or links to your Market Position Statement for Adult Social Care or other related reports, as well as any needs assessments, gap analyses, or planning reports for future services and commissioning strategies.
Please see the Provider Engagement Network website for all information Home – Provider Engagement Network
8) Details on the tendering process for securing contracts and any current or upcoming tenders for these services.
These will be publicised in our Provider Engagement Network (PEN) Newsletter and on the website Home – Provider Engagement Network and carried out through our procurement portal which, if signed out, will also provide notification https://www.supplyingthesouthwest.org.uk
8a) Please also advise how providers can register to receive updates about tendering opportunities.
These will be publicised in our PEN Newsletter and on the website Home – Provider Engagement Network and carried out through our procurement portal which, if signed out, will also provide notification https://www.supplyingthesouthwest.org.uk
9) Data on out-of-borough placements, including the number of service users placed into your borough by other councils and placed outside your borough by your authority. Please also specify which services these placements required.
DCC does not hold information regarding those placed by other councils into our county.