Q1. What applications is your organisation using for the following back-office functions? Where applicable, please provide the following information for each (please answer using the table below, if possible):
| Application Type | Application Vendor/Version | Contracted Supplier | Contract end-date |
| ERP | Information not held | Information not held | Information not held |
| Finance | FINEST 5.1.22 | Software AG and Process Flows | Dec 2024 |
| HR | ITrent Release 10.46.00 Build 85 | MHR International | 23/10/27 |
| Payroll | ITrent Release 10.46.00 Build 85 | MHR International | 23/10/27 |
| Recruitment | ITrent Release 10.46.00 Build 85 | MHR International | 23/10/27 |
| CRM | Microsoft Dynamics 365 | Microsoft (via Speciailst Computer Center) | 31/8/24 |
| Contact centre | Information not held | Information not held | Information not held |
| Robotic process automation (RPA) | Information not held | Information not held | Information not held |
Q2. What applications is your organisation using for the following business areas? Where applicable, please provide the following information for each (please answer using the table below, if possible):
| Application Type | Application Vendor/Version | Contracted Supplier | Contract end-date |
| Revenue and benefits | Information not held | Information not held | Information not held |
| Housing management | Information not held | Information not held | Information not held |
| Social care case management | CareFirst / Eclipse | OLM | 31/3/25 |
| Planning | MasterGov | DEF | Information not held |
| Library management | Information not held | Information not held | Information not held |
| Electoral management | Information not held | Information not held | Information not held |
| Waste management | Monitor Pro | EHS Data Ltd | 31/3/24 |
| Election management | Information not held | Information not held | Information not held |
| Licensing and compliance | Information not held | Information not held | Information not held |
Q3. Does your organisation use the following Microsoft products (please answer using the table below, if possible):
| Product Type | Contracted Supplier | Contract end-date | Total annual contract spend |
| Office 365 | Specialist Computer Centre | 31/8/24 | As part of Microsoft 365 E5 licensing |
| Azure | Specialist Computer Centre | 31/8/24 | Approx. £125,000 |
Q4. If your organisation uses Microsoft Office 365, how many total licences do you have? Can you please break this down into the following user types:
| License type | Number of licences |
| E1 | Information not held |
| E3 | Information not held |
| E5 | 4520 |
Q5. Can you provide the main names and email contact for the positions below (or for the equivalent role)?
| Role | Name | Contact Email |
| ICT Procurement manager | Gavin Punchard | gavin.punchard@devon.gov.uk |
| CIO/head of ICT | Gary Dempster | gary.dempster@devon.gov.uk |
| Head Of Cloud/Licencing | Richard Palmer | richard.palmer@devon.gov.uk |