Contract 1 – Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
Capita IT Services
2.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
29/06/2024
3.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
4 years
4.Telephony/Voice Services – Type of Lines – Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
Contract covers SIP, ISDN and PSTN lines
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
All lines are with Capita IT Services
Contract 2 – Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
Capita IT Services
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
Please see responses to Q2 and Q3
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
DCC does not hold this information – actual payments to providers are listed on our public website and can be viewed via Spending Over £500
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Please see responses to Q2 and Q3
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
DDI range has potential for 8000 extensions, approx. 5500 are currently in active use
Contract 3 – The organisation’s broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
GCI Network Solutions Limited
12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
1/10/2024
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Circa £87k
Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
Capita IT Services
15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
30/08/2026
16.Contract Description: Please can you provide me with a brief description for each contract
Provision of WAN services
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
110
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
Circa £660k per annum
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
Procured through a CCS Framework RM3808
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Simon Wadsworth Supplier Relationship Manager for ICT simon.wadsworth@devon.gov.uk