Accessing your personal information

Under data protection laws you are entitled to request a copy of the personal data that the Council holds about you. If you wish to request your personal data, please complete our subject access request form.The use of the form is not compulsory, but a completed form makes it easier for us to understand exactly what information you need, to ensure the request is valid, and to respond more effectively.

You can also submit a request by email to or post to Devon County Council, Information Governance Team, Room 120, Topsham Road, Exeter, EX2 4QD, Devon. If you require assistance, please telephone: 01392 383000 and ask for ‘Information Governance’.

Before we are able to respond to your request, we must be satisfied of your identity and of your entitlement to the information you are requesting. We will ask that you provide us with copies of two official documents, one which shows your name and date of birth and a second from the list below. If you require the information to be posted to you, please provide a document which shows your name and current address, such as a bank statement or utility bill, which is less than three months old.

Below is a list of example documents you could provide (this is not a definitive list):

• Current valid Passport
• Current UK Driving licence
• Citizen card
• Birth certificate or adoption certificate
• Marriage or civil partnership certificate
• HM Forces ID card
• Immigration document, visa or work permit
• Bank Statement
• Building Society Statement
• Utility bill (UK) – not mobile
• Council tax statement
• Benefit statement
• Document from UK Central Government or Government Agency such as the Department for Work and Pensions (DWP) or Her Majesty’s Revenue and Customs (HMRC)

If you are unable to provide ID please let us know, alternatively you may wish us to contact someone such as a social or health worker, charity or voluntary agency worker working with you who is able to verify your identity. If you wish for your information to be sent elsewhere for example to a voluntary agency or c/o another address, we would be happy to do that provided we have their permission to do this.

We have one calendar month in which to provide a response to your request, which may be extended in certain circumstances. To meet this time period and ensure that you receive only the information you require, please provide as much detail as possible about the information you need.

We will be unable to provide you with information that is about other people without their consent. You will need to supply us with signed consent from those individuals before we can release their information to you. You may use our standard consent form for this purpose.

If you are requesting personal information about a child or children in your care we will require evidence that you have parental or legal responsibility for that child and are therefore legally entitled to the information. Details about this are included on the
subject access request form

You may also find it useful to find out more about Why We May Hold Records About You

If you would like to talk to someone about making a request please contact us on 01392 383000 – ask for information Governance – or email the Information Governance team.