1. In the financial years 2015/16, 2016/17, 2017/18 and 2018/19 for people aged 65 and over in your area, please provide the average (arithmetic mean) time in days between the request for a social care needs assessment and the needs assessment being completed, as well as the longest and shortest wait experienced by any individual in the table below.
| Year | Arithmetic mean wait in days – unvalidated figures |
| 2015- 2016 | 27 |
| 2016 – 2017 | 34 |
| 2017 – 2018 | 34 |
| 2018 – 2019 | 26 |
To identify, locate and retrieve the longest and shortest waits experienced by an individual we would have to manually review over 10,000 cases for each year, at five minutes per case the total time needed would be well in excess of the 18 hours allowed under the Freedom of information Act Section 12 – Cost of Compliance.
2. For the requests for care and support from new clients in the financial years 2015/16, 2016/17, 2017/18 and 2018/19, and for the people aged over 65 in your area, please provide the average (arithmetic mean) time in days between the social care needs assessment and the commencement of a planned care package (we refer to a planned care package as formal care services, not universal services or signposting), as well as the longest and shortest wait experienced by any individual in the table below:
| Year | Arithmetic mean wait (days) – unvalidated figures |
| 2015 – 2016 | 13 |
| 2016 – 2017 | 20 |
| 2017 – 2018 | 27 |
| 2018 – 2019 | 17 |
To identify, locate and retrieve the longest and shortest waits experienced by an individual we would have to manually review over 10,000 cases for each year, at five minutes per case the total time needed would be well in excess of the 18 hours allowed under the Freedom of information Act Section 12 – Cost of Compliance.
3. For the longest wait in days, as referenced in questions 1 &2, please provide what reasons were recorded for these delays in providing a social care needs assessment and/or social care support?
To identify, locate and retrieve the reasons for the figures referenced above we would have to manually review over 10,000 cases for each year, at five minutes per case the total time needed would be well in excess of the 18 hours allowed under the Freedom of information Act Section 12 – Cost of Compliance.
4. If you do not capture data in relation to questions 1 & 2, please state your policy on how the local authority monitors and ensures reasonable time between assessment as eligible for social care support and receipt of a corresponding care package.
Individual teams manage their caseload and waiting lists through risk management and prioritisation of those at greatest risk.
5. Please provide the percentage of adults over 65 receiving long-term care and support, who received a planned review within the timeframe set by the council’s care and support plan review policy in 2015/16, 2016/17, 2017/18, 2018/19 in the table below?
| Year | Percentage of adults who received a planned review within council set timeframe – based on local performance indicator (L37) for people due an annual review in the year and who received one. |
| 2015 – 2016 | 54.55% |
| 2016 – 2017 | 55.07% |
| 2017 – 2018 | 58.63% |
| 208 – 2019 | 50.52% |
6. According to the council’s policy, how often should people receiving long term care and support receive a planned review of their care and support plan?
Every 12 months