1 Name of your organisation
Devon County Council
2 Name of individual responsible within your organisation for commissioning of community equipment services
Alison Golby, Senior Commissioning Officer
3 Is the community equipment service provided by an in house or an external organisation?
External
4 If the service is delivered by an external provider, please provide the name of the provider.
Millbrook Healthcare Ltd
5 Is the contract structured as a delivery and collection service only, with separate contracting arrangements in place with other suppliers to source the equipment? Or is the provider also contractually responsible for sourcing the equipment?
Sourcing equipment, delivering, installing/fitting, maintenance & collection.
6 If structured as a delivery and collection service only, what arrangements do you have in place to source the equipment?
Please see the response to the previous question.
7 Is the contract for the delivery of:
a. Adult Social Care Yes
b. Children’s Social Care Yes
c. Health Yes
8 Is the service jointly commissioned across health and social care?
Yes
9 Please list all commissioning partner organisations within the contract.
- Devon County Council,
- North East West Devon Clinical Commissioning Group
- South Devon & Torbay Clinical Commissioning Group
10 What is the total annual spend (2017/18) for your organisation on equipment, and what is the total annual spend for the contract as a whole across all organisations within the commissioning partnership?
£6,638,831 for the contract as a whole (equipment, minor adaptations, TECS)
a. If you are replying to this as lead commissioner on behalf of a number of organisations please list the annual spend for each organisation.
We do not split contract activity or spend between the commissioning organisations, it is a jointly commission service funded via the Better Care Fund (BCF).
11 Are there contractual incentives or penalties for performance, e.g. bonuses for achieving performance targets, or penalties for failing to meet performance targets?
NO
12 Please provide the following information for each delivery speed (for example, same day delivery, next day delivery, 5-day delivery etc. within the contract:
a. Costs for each option
As disclosure of this information may prejudice the commercial interests of the council and our providers we believe this information is exempt from disclosure under the Freedom of Information Act 2000 Section 43(2) Commercial Confidentiality. While it is in the public interest to be open and accountable and encourage competition it is also in the public interest to obtain value for money and protect the public finances, so on balance, we believe we are justified in applying the exemption.
b. Percentage of activity for each speed option that your organisation ordered in the last financial year (e.g. 30% same day, 50% next day and 20% within 5 days) for:
All Activities:
Same Day – 7
Next Day – 13.6
3 Day – 14.1
5 Day – 52.9
Other – 12.3
c. If you are replying to this as lead commissioner on behalf of a number of organisations, please provide the percentage of activity for each speed option for each commissioning organisation
We do not separate delivery or performance between commissioning organisations, it is a single service.
13 If there are multiple items delivered to an address on a single order, is a discount applied? If yes, please detail.
Just a single delivery or collection is charged regardless of the number of items /adaptations ordered.
14 What is the average number of items per delivery in the last financial year
3.22
15 What is the percentage of activity for each delivery speed option you have for your organisation, as actually delivered. (e.g. 30% within same day, 50% within next day, 20% within 5 days)
Deliveries Speed:
Same Day – 5.6
Next Day – 12.9
3 Day – 16.5
5 Day – 48.8
Other – 16.
16 Do you allow for equipment returns by the end user? If yes please describe the arrangements, (e.g. community-based drop off points, libraries etc,)
Yes. To Recycling Centres and some community hospitals.
17 Please provide the collection speed options (e.g. same day, next day, 10 days, etc.) within the contract and the cost of each option.
Next day and 5 day. As disclosure of this information may prejudice the commercial interests of the council and our providers we believe this information is exempt from disclosure under the Freedom of Information Act 2000 Section 43(2) Commercial Confidentiality. While it is in the public interest to be open and accountable and encourage competition it is also in the public interest to obtain value for money and protect the public finances, so on balance, we believe we are justified in applying the exemption.
18. What is the percentage of activity for each collection speed option you had for your organisation in 2017/18, (e.g. 30% within same day, 50% within next day, 20% within 10 days)
Next day: 12.9
5 days: 87.1
EQUIPMENT
19. Please see the below list of equipment items. For each item please detail:
a. the price you pay for that item of equipment
b. the value of the total spend for that item in the last full financial year for your organisation. If you are responding as lead commissioner on behalf of a number of organisations, please provide the total spend for that item for each commissioner in the last financial year.Please note that the line in the table in italics has been included as an example of the information requested.
As disclosure of this information may prejudice the commercial interests of the council and our providers we believe this information is exempt from disclosure under the Freedom of Information Act 2000 Section 43(2) Commercial Confidentiality. While it is in the public interest to be open and accountable and encourage competition it is also in the public interest to obtain value for money and protect the public finances, so on balance, we believe we are justified in applying the exemption.
20. Does the provider also provide a service / maintenance schedule for electrical items of equipment?
Yes
21. Does equipment returned attract a refund?
Yes
22. If the answer to Q25 is YES, is this:
a. 100% refund
b. Depreciation according to some other defined model? Please describe
c. Other – 85% credit back
23. Please provide a copy of the contract specification and any pricing schedules included for delivery of the contract.
Service specification attached. As disclosure of the pricing schedule may prejudice the commercial interests of the council and our providers we believe this information is exempt from disclosure under the Freedom of Information Act 2000 Section 43(2) Commercial Confidentiality. While it is in the public interest to be open and accountable and encourage competition it is also in the public interest to obtain value for money and protect the public finances, so on balance, we believe we are justified in applying the exemption.
24. After the equipment is decontaminated and scrapped for the purposes of the contract, does it return any additional profit, for example, being sold on for further use?
No
25. If the answer to Q24 is YES, please clarify how the income is generated and what is the value from the last financial year.