“I would like to ask the following:
1) Does the Council have any templated letters, templated wording or templated paragraphs that can be used be council officials, when composing letters to either accept or reject representations made in respect of Penalty Charge Notices for parking, bus lane or moving traffic contraventions?
Yes, Devon County Council uses a selection of base templates and then inserts bespoke wording to reply to a correspondent, based on the incoming correspondence we receive.
2) If the answer to question 1 is yes, I ask for a copy of all such templated letters or paragraphs.”
Template documents and phrases are provided via the link.